Help & Support

We are dedicated to making your data analysis as seamless as possible. Use the resources below to find answers or get in touch with our team.

🔍 Self-Service Resources

Before reaching out, you might find an instant solution here:

Troubleshooting & FAQ: Quick fixes for common command errors and file upload issues.
Command Writing Guide: Master the '4 Pillars' of instructions to get perfect results every time.
Prompt Library: Copy-paste pre-built templates for Finance, Sales, and Data Cleaning.

We know your spreadsheet data is sensitive. Excelmatic is built with enterprise-grade security:

No Data Training: Your data is never used to train our AI models.
Secure Processing: All file transformations happen in encrypted environments.
Automatic Deletion: You have full control over your data; delete your files and chat history at any time.

If you have a specific question about your account, a complex dataset, or a technical issue, our team is here to help.

Email Support: [email protected]
Response Time: We typically respond within 4–12 hours during business days.

Tip: To help us resolve your issue faster, please include a screenshot of your command and the error message (if any) in your email.

If the guides didn't do the trick, remember we're just an email away. Otherwise, let's give it another shot on the dashboard.